Degree Certificates

Find out how and when you’ll receive your degree certificate and transcript, and what you need to do next. You can also find contact details if you have any questions.

Page updated on 19 March 2024

How will I receive my certificate and transcript? 

Once your award has been confirmed by the University we will send your degree certificate and transcript.  

We will email digital copies of your documents to you and hard copies of your documents will be posted to you using a tracked mailing service.   

You will receive a digital proof of award a couple of days after your award has been confirmed.  This is a digital document confirming your attendance dates, programme of study, the qualification and classification you achieved and your award date.

It will be sent to your University of Leeds and graduation email addresses.  If you have not received it, please first check the junk mail or the Clutter folder of those inboxes. If you still can’t find it, please get in touch with the Student Information Service.

When will I receive my documents? 

We will send your certificate and transcript to you after your degree has been awarded.  Usually this is within 8 – 10 weeks, but we aim to send it to you as soon as possible. There may be a delay in you receiving your documents if you haven’t updated your contact details (see below)

How do I update my address for the delivery of my documents? 

It is important that you provide up to date contact details so we can get your certificate to you. All students must do this before documents are sent out. 

If you were awarded before the end of January 2024

You are no longer able to enter an address for your certificate delivery using the Student Services Portal. Please contact the Student Information Service with your most up-to-date postal and email addresses, and telephone number. If you have already provided a postal address, email address and telephone number following our reminders and would like to amend that, please be warned that your certificate is very likely to be in the process of being posted and it may be too late to change your delivery details but you can check the delivery status by contacting the Student Information Service.

If you were awarded after 1 February 2024

By default, we will use the permanent home address you provided during registration, unless you have provided an alternative address specifically for your Degree Certificate.  

If your permanent home address and contact telephone number are correct and up-to-date, you do not need to do anything. You can check the permanent home address and contact telephone number via the same Portal.  

Select Personal Information from the list.  

 

Select View Address(es), phone(s) and emergency contact(s)

 

You will now be able to view the Permanent Home address we hold for you.

If you want to use a different address to receive your documents

If you prefer us to use a different address, you can enter a Degree Certificate address and telephone number via the Student Services Portal by following the instructions below. You can also check and update your personal email address via the same Portal.

Select Personal Information from the list. 

Select View Address(es), phone(s) and emergency contact(s) 

At the bottom of the page, select ‘Update Address(es), Phone(s) and Emergency Contact(s) 

 

Select ‘Degree Certificate’ from the drop-down box at the bottom of the page.

Enter your address details in the text boxes provided, or use the address tool to search for an address (UK addresses only).   

Please make sure you complete as many fields as possible.  

• Address Line 1, City, Post Code/Zip Code, Nation and Main Contact Number are required fields.  
• If you are entering an address outside the UK which does not have a valid post code/zip code, please enter a full stop “.” in the Post Code/Zip Code field.  
• If your address contains many lines, please try and ensure you spread these out these across the Address Line 1, 2 and 3 fields rather than typing all in the Address Line 1 field. 
• The City field is mandatory, so you should enter the name of your city, town or village. If you don’t live in a city, town or village, a region or province can be entered in this field. 
• For example, if your address contains a house number and street name, these should be entered in Address Line 1. If your address contains a flat/apartment number, building number or name and a street name, please enter the flat/apartment number and building number/name in Address Line 1 and the street name in Address Line 2. If your address contains a region, province and/or a state, please enter these in Address Line 3.  
• Our system can recognise non-Roman characters, which means that if, for example, your address is in China, you can enter your address in Chinese characters. 

 

I’ve finished my course and am unable to access the Student Portal to update my address. What do I need to do? 

If you have already finished your course you should have access to update your details for a period of 60 days after your award.  

If you no longer have access, please contact the Student Information Service to provide your personal email address, phone number and address for us to deliver your documents.  

Can I order additional copies of my documents? 

Your degree certificate and transcript are unique documents. You will be able to order additional copies of your transcript after you have received your original degree certificate and transcript. Please note that prospective employers, sponsors and other institutions can verify your award via our Hedd portal.

Can you send my digital certificate or document to another University or employer?

You need to apply for a former student statement and/or transcript (depending on what information they require using our online store,

These documents are sent via email to the email address you provide. The former student statement confirms your attendance dates, programme of study and, if applicable, the qualification or class you achieved and award date. The official transcript has the same information as the former student statement as well as a breakdown of your modules and respective marks for each academic year. .  

Who should I contact if I have any further questions? 

If you have any questions regarding your degree certificate, please contact the Student Information Service.