Degree Certificates

Find out how and when you’ll receive your degree certificate and transcript, and if there’s anything you need to do next. You can also find contact details if you have any questions.

Page updated on 28 June 2024

Postgraduate researchers

If you are a postgraduate researcher, you can find information on the PGR degree certificates webpage about how postgraduate research certificates and transcripts are sent. 

Taught students

As a taught student, the way you receive your degree certificate and transcript will depend on whether you are attending a graduation ceremony in July 2024, and the date when your award is confirmed by the University.

I am registered to attend my graduation ceremony in person in July 2024, how will I receive my certificate and transcript? 

If you are a taught student and have registered to attend a July 2024 Graduation ceremony, you will receive your degree certificate and transcript during the ceremony.

You will receive your printed documents in this way, unless you have already received them by mail, for example if you completed your studies the previous year.

If, for any reason, your degree certificate and transcript are not available in your Graduation ceremony, you will instead be posted these in the mail as soon as possible after the summer ceremonies. This will only happen after your award has been confirmed by the University. There may be a delay in you receiving your documents if you haven’t updated your contact details (see below).

I have chosen to delay my graduation ceremony to December 2024 or July 2025, or receive my award in absentia, how will I receive my certificate and transcript? 

If you are not attending a graduation ceremony in July 2024, you will be posted your degree certificate and transcript in the mail as soon as possible after the summer ceremonies. This will only happen after your award has been confirmed by the University. There may be a delay in you receiving your documents if you haven’t updated your contact details (see below).

I completed my studies last year but chose to defer to a July 2024 graduation ceremony.

You should have already received your degree certificate and transcript if you finished your studies before the summer. You should not receive a further copy during the ceremony. If you have not received your documents, please contact the Student Information Service.

How do I update my address? 

It is important that you provide up-to-date contact details in case we need to send any documents to you. It’s also important to keep this information up to date so we can contact you after you have completed your studies.

If you were awarded before the end of January 2024

You are no longer able to enter an address using the Student Services Portal. Please contact the Student Information Service with your most up-to-date postal and email addresses, and telephone number. If you have already provided a postal address, email address and telephone number and would like to amend that, please contact the Student Information Service.

If you are awarded after 1 February 2024 and are expecting to receive documents in the post

By default, we send any documents to the permanent home address you provided during registration, unless you have provided an alternative address specifically for your degree certificate. For taught students, we only send documents if you are not able to receive them during a graduation ceremony.

If your permanent home address and contact telephone number are correct and up to date, you do not need to do anything. You can check the permanent home address and contact telephone number via the same Portal.  

Select Personal Information from the list.  

 

Select View Address(es), phone(s) and emergency contact(s)

 

You will now be able to view the Permanent Home address we hold for you.

If you want to use a different address for documents

If you prefer us to use a different address, if we need to send you any documents, you can enter a Degree Certificate address and telephone number via the Student Services Portal by following the instructions below. You can also check and update your personal email address via the same Portal.

Select Personal Information from the list. 

Select View Address(es), phone(s) and emergency contact(s) 

At the bottom of the page, select ‘Update Address(es), Phone(s) and Emergency Contact(s) 

 

Select ‘Degree Certificate’ from the drop-down box at the bottom of the page.

Enter your address details in the text boxes provided, or use the address tool to search for an address (UK addresses only).   

Please make sure you complete as many fields as possible.  

• Address Line 1, City, Post Code/Zip Code, Nation and Main Contact Number are required fields.  
• If you are entering an address outside the UK which does not have a valid post code/zip code, please enter a full stop “.” in the Post Code/Zip Code field.  
• If your address contains many lines, please try and ensure you spread these out these across the Address Line 1, 2 and 3 fields rather than typing all in the Address Line 1 field. 
• The City field is mandatory, so you should enter the name of your city, town or village. If you don’t live in a city, town or village, a region or province can be entered in this field. 
• For example, if your address contains a house number and street name, these should be entered in Address Line 1. If your address contains a flat/apartment number, building number or name and a street name, please enter the flat/apartment number and building number/name in Address Line 1 and the street name in Address Line 2. If your address contains a region, province and/or a state, please enter these in Address Line 3.  
• Our system can recognise non-Roman characters, which means that if, for example, your address is in China, you can enter your address in Chinese characters. 

 

I’ve finished my course and am unable to access the Student Portal to update my address. What do I need to do? 

If you have already finished your course you should have access to update your details for a period of 60 days after your award.

If you no longer have access, please contact the Student Information Service to provide your personal email address, phone number and address for us to deliver any documents we need to send to you.

Can I order additional copies of my documents? 

Your degree certificate and transcript are unique documents. You will be able to order additional copies of your transcript after you have received your original degree certificate and transcript. Please note that prospective employers, sponsors and other institutions can verify your award via our Hedd portal.

Can you send my digital certificate or document to another University or employer?

You need to apply for a former student statement and/or transcript (depending on what information they require using our online store,

These documents are sent via email to the email address you provide. The former student statement confirms your attendance dates, programme of study and, if applicable, the qualification or class you achieved and award date. The official transcript has the same information as the former student statement as well as a breakdown of your modules and respective marks for each academic year. .  

Who should I contact if I have any further questions? 

If you have any questions regarding your degree certificate, please contact the Student Information Service. Remember to include your student ID number if you send any emails.