Getting your degree certificate

• If you register a choice to attend your graduation ceremony in person in July 2025, and you are awarded on time, your certificate will be given to you at your ceremony.
• If you miss the deadline to register a graduation choice (16 May 2025) your certificate will be posted in the mail. If, for any reason, your degree certificate and transcript are not available in your graduation ceremony, these will instead be posted to you in the mail as soon as possible after the ceremony period. This will only happen after your award has been confirmed by the University.

Please allow up to 8 weeks from your scheduled ceremony for your certificate to arrive before you contact the Student Information Service for a delivery update. You will receive a digital version of your degree certificate and transcript shortly after your scheduled ceremony date which you can use as proof of award in the meantime. 

Your certificate will be posted to you in the mail if you have chosen:

• not to attend any graduation
• to attend a Virtual Graduation
• to delay your graduation to a later date in 2025.

It’s important that you have provided a valid permanent home address, or certificate address to the University. Any changes to your delivery address must be made by 30 June 2025.

Find out how you can amend your delivery address in the next section.

Your degree certificate will be sent by Royal Mail if your address is in the UK, or by DHL if your address is outside the UK. Postage timescales will vary according to where you are in the world. 

Please allow up to 8 weeks from your scheduled ceremony for your certificate to arrive before you contact the Student Information Service for a delivery update. You will receive a digital version of your degree certificate and transcript shortly after your scheduled ceremony date which you can use as proof of award in the meantime.

• The main award period are June to July and October to November. If you are awarded in a different month then your certificate will also be posted to you, even if you plan to attend the next available ceremony.
• Please ensure you have a valid address for your certificate to be posted to. As it can take up to 8 weeks for you to receive your certificate, please ensure that the address you provide is one that you will have access to for this time period. 

• It is important that you provide up-to-date contact details to send any documents to you and in case we need to contact you after you have completed your studies. You can check and update your details on Student Services Portal.
• By default, if you are not attending an in-person graduation ceremony, we send any documents to the address you provided during registration, unless you provide an alternative address specifically for your degree certificate.
• If you have already finished your course you should have access to update your details for up to 60 days after your award.
• If you no longer have access to the Portal, please contact the Student Information Service to provide your personal email address, phone number and address for us to deliver any documents we need to send to you.

How to check and update your details on the Portal

• Log into the Student Services Portal.
• Select Personal Information from the list.
• Select View Address(es), phone(s) and emergency contact(s).
• You will now be able to check the permanent home address we hold for you.
• If you prefer us to use a different address to send your documents, you can enter a Degree Certificate address and telephone number and update your personal email. Please note that we are not able to change an address once your documents have been posted.
• Select Personal Information from the list.
• Select View Address(es), phone(s) and emergency contact(s).
• At the end of the page, select ‘Update Address(es), Phone(s) and Emergency Contact(s).
• In the drop-down box titled Types of address to insert, select ‘Degree Certificate’ from the drop-down box.
• Enter your address details in the text boxes provided, or use the address tool to search for an address (UK addresses only). Please make sure you complete as many fields as possible:
  • Address Line 1, City, Post Code/Zip Code, Nation and Main Contact Number are mandatory fields.
  • If you are entering an address outside the UK which does not have a valid post code/zip code, please enter a full stop “.” in the Post Code/Zip Code field.
  • If your address contains many lines, please try and ensure you spread these out these across the Address Line 1, 2 and 3 fields rather than typing all in the Address Line 1 field. For example, if your address contains a house number and street name, these should be entered in Address Line 1. If your address contains a flat/apartment number, building number or name and a street name, please enter the flat/apartment number and building number/name in Address Line 1 and the street name in Address Line 2.
  • If your address contains a region, province and/or a state, please enter these in Address Line 3.
  • The City field is mandatory, so you should enter the name of your city, town or village. If you don’t live in a city, town or village, you can enter a region or province in this field.
  • Our system can recognise non-Roman characters, which means that if, for example, your address is in China, you can enter your address in Chinese characters.

• We email a digital copy of both your degree certificate and transcript.
• We will email these to your University email address and the email address you provided for graduation before the end of the ceremony period (30 July).
• If you don’t receive the digital copies after you’ve received the physical copies, and after checking your junk and clutter folders, please contact the Student Information Service.

• Certificates and transcripts can only be issued at graduation ceremonies or posted in the mail. It's not possible for someone else to collect it for you.
• If you have chosen not to attend the next graduation, ensure you have provided a valid permanent home address, or certificate address to the University. See previous “How to update your address to receive your physical certificate and transcript”.
  section to check how to amend your delivery address.

Please allow up to eight weeks from your scheduled ceremony date to be delivered to the address you have provided. If after this time period you have still not received them, please contact the Student Information Service. 

All awarded students are entitled to a free copy of your graduation documents upon successful completion of your course. We ask all former students to inform us of any missing documents within 12 months of your award date. If you contact us outside of this time frame, you will be advised to place an order for a replacement degree certificate and/or transcript for which there is a charge. 

1. Your degree certificate and transcript are unique documents.
2. Visit our Transcripts and statements page for further details on how to apply for additional copies of your transcript.
3. If your original degree certificate is lost, or you need to apply for certified (stamped and signed) copies, visit the replacement certificates and certified copies page. Please do not apply for either of these documents until you have received your original certificate.

Prospective employers, sponsors and other institutions can verify your award via our Hedd portal.

Please visit our Transcripts and statements page for further details on how to apply for additional copies for a third party.