Student Counselling and Wellbeing service agreement and privacy notice Evaluation, feedback and complaints
Evaluation and feedback
In order to help us monitor the effectiveness of our work here, we may ask you to complete a questionnaire at the beginning of therapy or support, and another at the end of any support you are offered.
These may range between clinical screening and research tools such as CORE-10, PHQ-9 and GAD-7 or the Student Counselling and Wellbeing feedback and evaluation form.
After your final appointment, we will normally send you an evaluation form which invites you to comment on your experience of Student Counselling and Wellbeing.
We greatly value the feedback you are able to give us which we use to inform future practice.
Complaints
If you are dissatisfied with any aspect of our service, we encourage you to discuss this in the first instance with the practitioner you have met with.
You may also contact the Assistant Head of Student Support (Counselling and Wellbeing) or Head of Student Support using the following details:
- Email the Student Counselling and Wellbeing Service: scw@leeds.ac.uk
- Phone the Student Counselling and Wellbeing Service: +44(0)113 343 4107
- Email the Head of Student Support, Chris Warrington: c.j.warrington@adm.leeds.ac.uk
Information about complaints procedures in the University can be found on the following pages:
Student Counselling and Wellbeing is a British Association for Counselling and Psychotherapy (BACP) accredited service. If you are unable to resolve any counselling-related concerns by talking to staff, please see BACP's complaints procedure.
You also have a right to complain to the Information Commissioner’s Office (ICO) about the way in which we process your personal data. Please see the ICO website.
On receipt of a complaint relating to the Student Counselling and Wellbeing service, consent will be sought from the complainant to release information relevant to the investigation of the complaint.
If this permission is not provided it may impact on the ability of the University and/or Information Commissioner’s Office and/or Office of the Independent Adjudicator to conduct a satisfactory investigation.
Ethics governing the work of counsellors
Counsellors abide by the British Association for Counselling and Psychotherapy (BACP) Ethical Framework, or adhere to the United Kingdom Council for Psychotherapy (UKCP) Code of Ethics. For more information, visit the Council for Psychotherapy's website.
The purpose of the BACP Framework is to establish and maintain standards for counsellors and to inform and protect members of the public seeking and using their services.
A copy of the framework is available from BACP at BACP House, 15 St John’s Business House, Lutterworth, LE17 4HB, or by phoning the BACP: 01455 883 300.
Respect
Staff within Student Counselling and Wellbeing aim to provide a professional, respectful and caring environment in which to support the emotional wellbeing of clients from all sections of the student population. In keeping with this, we expect users of the centre to conduct themselves in a respectful way and to abide by University regulations.