Student Counselling and Wellbeing service agreement and privacy notice Privacy notice
If you wish to receive wellbeing, counselling and mental health services, confirm you have read and consent to the following terms and conditions and privacy statement.
This agreement describes our services and outlines our mutual commitment to each other, for us as a service provider and for you as service user.
Your consent is required before completing our online registration form, and we are unable to offer services without this consent.
Privacy notice
In order to provide counselling and wellbeing services, we will keep a record of our communications and appointments with you.
Student Counselling and Wellbeing is one of the University’s support services provided to you as a student of the University. Your information will generally be collected and used in accordance with the University’s Student Privacy Notice. Please take time to read this notice.
The University of Leeds is the registered data controller, the Student Counselling and Wellbeing Service is the data owner and will determine how your data is processed.
Our records will comprise the personal data that you provide to us in the registration form and any subsequent questionnaires, and the notes made by our staff. Records are used for the purpose of providing support with issues that may impact your studies or capacity to engage with University life.
The data will be held securely (paper files held in locked cabinets in locked offices, electronic files held only on secure, university owned and approved drives), in accordance with Data Protection laws. All staff receive regular data protection training.
The Student Counselling and Wellbeing Service produces anonymised and aggregated data for the purposes of service analysis, service improvement, audit and research. Your data will be held by the Student Counselling and Wellbeing Service for three years from the end of your contact with the Service and after the three year period, your personal data will be removed and destroyed.
You have a right of access to the notes held in your record and to request that your records are amended or destroyed. If at any time after the end of a counselling, wellbeing or mental health support intervention you wish to withdraw your consent for the Counselling Service to hold your personal data, please email the Student Counselling and Wellbeing Service at scw@leeds.ac.uk and your data will be removed and destroyed.
If you ask for data to be removed during a counselling, wellbeing or mental health intervention, we will not be able to proceed with any further support as note-taking is an important part of our professional practice. Please email the Student Counselling and Wellbeing Service at scw@leeds.ac.uk for further information about access to your records.
Occasionally, we may request to record a counselling session, for the training purposes of our staff. We will always ask your permission before doing this and we fully support your right to refuse.