Help in an emergency

If you feel you are, or someone you know is in need of urgent or emergency mental health support please consider the information provided below:

Are you, or someone you know, in immediate danger?

Are you, or someone you know, struggling to cope or feeling emotional distress?

  • Talking to someone could help you see beyond how you are feeling right now.

How to find help at times of mental health crisis

Help from the NHS:

  • Call NHS 111; if you are not sure what to do call 111, they are open 24/7 and can provide advice and guidance when you need help urgently but not in an emergency
  • Talk to your GP; ask at your GP surgery for an Emergency appointment with the first available GP. If you are waiting for an appointment do still consider who you can talk to from the information below
  • Call the Single Point of Access on 0800 183 1485 to speak to the Leeds Crisis Assessment Service 24/7 at times when you need urgent help

Someone to talk to:

Samaritans; open 24/7 to talk you through what you are experiencing 116 123 (Freephone number)

  • Connect Helpline; open between 6pm and 2am every night, call on 0808 800 1212
  • Deaf Connect; available Monday, Wednesday and Saturday 1pm to 11pm, text or FaceTime using BSL 07984 396 001
  • Leeds Nightline; Confidential listening services for students, open 8pm to 8am Mondays, Wednesdays, Fridays and Saturdays, call on 0113 380 1285
  • West Yorkshire 24 hour Mental Health Helpline; open 24/7 for anyone registered with a Leeds GP, call on 0800 183 0558
  • Shout; Text support service open 24/7 text 85258
  • Student Space; Student focused support service offering multiple ways to get in touch 
  • Togetherall; Online Mental Health Service available 24/7 free from the UoL

Places to go:

  • Dial House; open Monday, Wednesday, Friday, Saturday and Sunday 6pm – 2am. If it’s your first visit, turn up between 6 and 7pm, if you have been before call 0113 260 9328 or text 07922 249 452 
  • Dial House@Touchstone; is for anyone from a BAME group including refugee and asylum seekers, open Mondays 6pm – 11p (social time only) then Tuesdays and Thursdays 2pm – 12am for crisis support, call 0113 249 4675 or text 07763 581 853
  • Well-Bean ‘Hope in a Crisis’ Café; a safe space to go in a crisis, call on 07760 173 476 open 6pm to midnight at the following locations:
  • Saturday, Sunday and Monday in Lincoln Green Community Centre, Cromwell Mount, LS9 7JB
  • Tuesday and Wednesday in Touchstone House, 2-4 Middleton Crescent, LS11 6JU
  • Thursday and Friday in New Wortley Community Centre, 40 Tong Road, LS12 1LZ
  • If the emergency is on campus or in University accommodation, contact the University Security Services emergency number on 0113 343 2222 (available 24 hours a day).