Helpful support contacts
We want you to feel well-supported and confident to seek support from specialist University and external services, whenever you need it.
Find out more about the services here to support you with everything from an emergency, or a problem or difficult time in your life, to developing your academic skills and looking after your wellbeing.
Emergencies
In a health emergency or if you feel in distress:
- Contact your GP (local doctor)
- Contact Leeds Student Medical Practice 0113 295 4488
- Or go to the Accident & Emergency department of your local hospital
Emergency services phone number 999 is for Ambulance, Police and Fire Services.
Also contact the University Security Service Emergency number +44 (0) 113 343 2222 if the emergency is on campus or in University accommodation. The University Security Services are a 24-hour service.
If you are not in an emergency situation check the information below about non -emergency services:
Student Information Service
New and returning students can phone, email, or visit the Student Information Service to ask for help with questions about getting started and to find out Faculty and School information.
School based support
If your question or problem is related to your academic work or has an impact on your studies, contact your school. Your student support team and your academic personal tutor can support you.
Support services
LUU help and support
Leeds University Union’s Help and Support team offers a professional, friendly service which provides help with any problems relating to life as a student. The service is independent of the University. LUU Help and Support provides free, confidential and impartial advice covering things such as:
- money matters
- academic life
- health and wellbeing
- housing
- employment
- crime and law
- consumer issues.
Foyer, Leeds University Union Building
0113 3801 400
advice@luu.leeds.ac.uk
https://www.luu.org.uk/help-support/
Student counselling and wellbeing
The Student Counselling and Wellbeing Service provides a range of support to students experiencing emotional, psychological and mental health difficulties, including:
- Drop-In sessions, bookable on day, Mon-Fri morning and afternoons
- Wellbeing and counselling support
- Mental health advice & support,
- groups and workshops
- self-help resources – includes free online support with togetherall (formerly Big White Wall), meditation and relaxation downloads, and links to a wide range of external services and resources which offer support related to experiences and life events which may impact on your emotional, psychological and physical wellbeing.
More information about support from Student Counselling and Wellbeing is on https://students.leeds.ac.uk/counsellingandwellbeing
scw@leeds.ac.uk
https://students.leeds.ac.uk/counsellingandwellbeing
Faith-based support
Universities chaplaincy in Leeds
The Universities Chaplaincy team offers pastoral care and spiritual support to students of all faiths and to those who have no religious beliefs. They offer support:
- When you need someone independent and confidential to talk to
- If you’re finding life difficult or you have a tricky decision to make.
- If you have lost someone close to you.
- If you want to explore spirituality.
The Universities Chaplaincy website has more information about support and activities, and an out-of-hours phone number which you can call if you are in distress.
Chaplaincy@leeds.ac.uk
https://unichaplaincy.org.uk/
Muslim Student Adviser
Farhat Yaqoob, the University’s Muslim Student Adviser offers pastoral and spiritual support and connects people from all backgrounds through Unity communications and activities. She can support you if you have a question or problem, or if you are going through a difficult time in your life.
Jewish Chaplaincy
You can find out more on the national University Jewish Chaplaincy website.
Leeds University Union Student Faith Societies
Our student faith societies provide friendship, support and activities for students who have faith as an important part of their life, or who are interested in spirituality.
www.luu.org.uk/clubs-and-societies/faith/
Nightline
Nightline is a term-time confidential and anonymous, non-advisory listening and information service run for students by trained student volunteers from higher education institutions in Leeds. Nightline can give you information about student life and services in the University and around Leeds. It also offers a listening support service if you are worried, confused, distressed, in trouble or if you just need to talk. They currently offer e-listening online with an Instant Messaging service open every night during term-time between 8pm and 2am.
listening@leedsnightline.co.uk
https://leeds.nightline.ac.uk/
Disability Services
The Disability team offers disabled students a range of specialist support and assistance including:
- support from a named disability coordinator
- liaison with academic departments
- sign language interpreting
- making alternative examination arrangements
- arranging extended library loans
- loaning equipment
- advising on sources of funding
- helping with the completion of funding and other disability-related forms
Office open: 10am to 4pm Monday to Friday
Entrances: main entrance to Chemistry West Building
Disabled access: main entrance is wheelchair-accessible
Contact us
Disability Coordinator Team
Ground Floor
Chemistry West
Leeds
LS2 9JT
0113 343 3927
Textphone (Minicom): 0113 343 2616
disability@leeds.ac.uk
Facebook: www.facebook.com/UoLDisabilityTeam
Twitter: @UoLDisability
Domestic Abuse
If you are in immediate danger, please call 999
University of Leeds Security
(0113) 343 2222 (emergencies only)
(0113) 343 5494/5 (non-emergencies)
Email: security@leeds.ac.uk
Leeds Domestic Violence Service
24 hour helpline: 0113 246 0401
Email: administration@leedswomensaid.org.uk
Website: www.ldvs.uk
National Centre for Domestic Violence
24 hour helpline: 0800 970 2070
Email: office@ncdv.org.uk
Website: www.ncdv.org.uk
Find out more about Domestic Violence at the University
Leeds Assessment Centre
Leeds Assessment Centre, part of the National Network of Assessment Centres, provides needs assessments to support Disabled Students Allowances (DSA) applications made by students in higher education (HE) including university and some college students.
Office open: 9am to 5pm Monday to Friday
Appointments: 9am to 5pm Monday to Friday
Entrances: main entrance to Chemistry West Building
Disabled access: main entrance is wheelchair-accessible
Contact us
Leeds Assessment Centre
University of Leeds
Chemistry West Building
Leeds
LS2 9JT
T: 0113 343 3927 or 0113 343 7252 or 0113 343 7537
E: assessmentcentre@leeds.ac.uk
Leeds Student Medical Practice
Leeds Student Medical Practice provides medical care for students in Leeds and their immediate families.
https://www.leedsstudentmedicalpractice.co.uk/
University security services
The University's Security Service operates 24 hours a day, every day of the year. They offer crime prevention advice, patrol the campus, investigate crimes and respond to alarms and emergencies.
International student office
The International Student Office provides specialist immigration advice along with welcome and orientation support specific to the needs of international students.
https://students.leeds.ac.uk/internationalstudentoffice
University accommodation
If you live in University Accommodation, there is lots of support available if you have any questions or problems and to help you enjoy living in your residence community. You can find contact details for your Residence Warden and other teams who can help, on the Accommodation website.
Study and research support
There is a wide range of study and research support available through Skills@Library and Researcher@Library.
University of Leeds library website