Register for an appointment

Students can register online for an initial appointment with Student Counselling and Wellbeing. Find out more about the registration process.

February 2023 update

Due to a high demand on the service, we currently have a 4-6 week wait for some routine appointments. Our Wellbeing drop-in remains open to current students.

If you are in crisis and need immmediate support, please contact your GP (non emergencies) or find out what to do in an emergency.

Please see our list of other services and self-help resources for further support.

Last updated 17th February 2023

Registration process

In order to access the most appropriate support from our team, please complete a registration form via the Student Counselling and Wellbeing Hub.

We recognise that it can be difficult to write about what is troubling you, however your answers help us to understand your situation and direct you to the most appropriate team.

Once we have reviewed your registration form, we will contact you within two working days with further information. This may be to offer you an appointment or to request more information.

Please note that during periods of high demand, you may be asked to wait for an appointment and will be informed of the expected wait time and services you can access in the meantime.

What happens at the first appointment?

Your first appointment will last between 30-50 minutes. You will work together with one of our experienced practitioners to explore your current difficulties and identify how to move forward.

By the end of the appointment, you will have identified the best next steps to take, which may include:

  • trying self-help resources and online programmes, eg Togetherall

  • support from within your school or wider University services

  • recommendation to make a GP appointment or advice about community-based support services

We typically offer up to four sessions per student. This ensures that everyone who registers for support is seen in the shortest time possible.

If it emerges that a different type of support is more appropriate for your needs, you may be referred to a different practitioner or team within the Student Counselling and Wellbeing service. Your practitioner will discuss this with you before making a referral.

Missed or cancelled sessions

As there is high demand for our service, we expect students to value their appointments and make every effort to attend them. If you can no longer attend an appointment, please cancel the appointment via the Student Counselling and Wellbeing Hub.

If you are having trouble cancelling an appointment, please contact us for assistance.

Evaluation

In order to monitor the effectiveness of our work, you may be asked to complete a questionnaire at the beginning and end of your support. This may include clinical screening and research tools such as CORE-10, WEMWBS or the Student Counselling and Wellbeing feedback and evaluation forms.

Confidentiality, disclosure and data protection

The University takes issues relating to confidentiality, disclosure, and data protection seriously. We respect your confidentiality and assure you that information will be handled in a sensitive and discreet manner. Please see our Privacy Notice for more information.