Helpful support contacts

Want to know who can best support you? You can find contact details of all our professional helping teams across the University and Leeds University Union in this section.

Whatever issue you'd like some support with, we're here to help you get the most out of your time in Leeds and ensure that all students are able to access the fantastic opportunities available here.


In an emergency or if you feel in distress you should contact:

View a list of online resources.

Student Counselling and Wellbeing

The Student Counselling and Wellbeing Service provides a range of support to students experiencing emotional, psychological and mental health difficulties, including:

Leeds Student Counselling and Wellbeing is a British Association for Counselling and Psychotherapy accredited service offering free and confidential help, guidance and support to students affected by a range of emotional issues. We offer:

Open: 9am to 5pm Monday to Friday (closed Wednesday 9am to 10am during term time)
: 9am to 4pm (some late term-time appointments)
:Clarendon Place and from the Courtyard area of Cromer Place

Disabled access: Cromer Place entrance, including disabled parking space

As part of our requirement to the BACP, you can download our annual report statistics

Contact us

Leeds Student Counselling & Wellbeing Service
19-21 Clarendon Place

0113 343 4107

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Disability Services

The Disability team offers disabled students a range of specialist support and assistance including:

  • support from a named disability coordinator
  • liaison with academic departments
  • sign language interpreting
  • making alternative examination arrangements
  • arranging extended library loans
  • loaning equipment
  • organising adaptations to University accommodation
  • advising on sources of funding 
  • helping with the completion of funding and other disability-related forms

Office open: 9am to 5pm Monday to Friday
Reception open: 9am to 4pm Monday to Friday 
Drop-in Service: 9:30-11am and 2-4pm, Monday to Friday
Entrancesmain entrance to Chemistry West Building
Disabled access: main entrance is wheelchair-accessible


We welcome all assistance dogs and also have the following facilities on-site:

  • tactile paving outside the building doors to indicate the entrance
  • level entrance into the service
  • accessible split level lowered reception desk
  • private meeting rooms (subject to availability)
  • induction loop
  • designated disabled parking spaces to the front of the building
  • disabled toilet facilities

Contact us

Disability Coordinator Team
Ground Floor
Chemistry West
LS2 9JT 0113 343 3927
Textphone (Minicom): 0113 343 2616
Twitter: @UoLDisability

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School based support 

Is your problem about work or affecting your work? Your personal tutor or Education Service Officer may be able to help and should know if things are going on for you which are getting in the way of your work. See our list of facultiesto find contact information

Universities’ Chaplaincy in Leeds

The experienced Chaplaincy team is for all students during their time at the University and we provide spiritual support and pastoral care whether you have a faith or not. We offer:

  • a friendly place for pastoral support and help
  • confidential non-judgemental listening 
  • space for stillness amidst the hectic demands of university life 
  • out of hours emergency support 
  • activities that engage with your spirituality

Office open: 9am to 5pm Monday to Friday
: phone or email to make an appointment
Drop-in service: you can drop in at any time during opening hours but we can’t always guarantee that a chaplain will be available
Entrance: main entrance is on Cavendish Road
Disabled access: main entrance is wheelchair-accessible

Contact us

Emmanuel Centre
University of Leeds
West Yorkshire

0113 343 5071 (non urgent) or 07780 613862 (urgent)
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LUU Advice

Leeds University Union Advice provides free, confidential and impartial advice covering things such as:

  • money matters
  • academic life
  • health and wellbeing
  • housing
  • employment
  • crime and law
  • consumer issues.

If the Student Advice Centre can't help you, they'll find someone who can

Open: 9.30am to 5pm Monday to Friday
Drop-in service: 15-30-minute drop in appointments available daily between 12.30pm and 4pm
: main entrance to LUU is on Lifton Place
Disabled access: access via Refectory entrance and lift to level 1

Contact us

Student Advice Centre
First Floor
Leeds University Union
Lifton Place
LS2 9JZ 0113 3801 290
Secure online chat service

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Leeds Assessment Centre

Leeds Assessment Centre, part of the National Network of Assessment Centres, provides needs assessments to support Disabled Students Allowances (DSA) applications made by students in higher education (HE) including university and some college students.

Office open
: 9am to 5pm Monday to Friday
Appointments: 9am to 5pm Monday to Friday
Entrances: main entrance to Chemistry West Building
Disabled access: main entrance is wheelchair-accessible

Contact us

Leeds Assessment Centre
University of Leeds
Chemistry West Building
T: 0113 343 3927 or 0113 343 7252 or 0113 343 7537

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RNIB and University of Leeds Transcription Centre

Established over 20 years ago, the Transcription Centre specialise in academic transcription for those who are blind or partially sighted or who require transcription services for other disability-related reasons. We convert printed information into a range of accessible formats, including:

  • braille
  • e-text
  • large print
  • tactile diagrams
  • digital audio.

We also:

  • photocopy
  • type handwritten lecture notes
  • transcribe braille back into print
  • provide training to faculties and services on transcription provision
  • proofread
  • scan.

To arrange a visit, or for more information, please contact Vibi Rothnie, Transcription Centre Manager.

Contact us

RNIB and University of Leeds Transcription Centre
Equality Service
University of Leeds
LS2 9JTT: 0113 343 3928 or 0113 343 3929E:

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Leeds University Nightline

Nightline is a term-time confidential and anonymous, non-advisory telephone listening and information service run for students by trained student volunteers from higher education institutions in Leeds.


  • During term-time, the phone lines are open every night between 8pm and 8am.
  • The e-listening online with Instant Messaging service is open every night between 8pm and 8am during term-time.
  • The email listening service aims to reply to emails received during term-time within 48 hours.

Telephone contact details

Listening service: 0113 380 1381

e-listening contact details

W: e-nightline

IT Service Desk

The IT Service Desk provides IT support for students and staff. There are many things we can help with, including:

  • resetting passwords
  • providing support in connecting personal devices to Wi-Fi
  • sorting out email issues
  • loaning laptops
  • repairing laptops.     

Opening hours and directions: Up to date opening hours and directions can be viewed on the IT website

Contact us

IT Service Desk

10th Floor (Room 10.01)
EC Stoner Building
University of Leeds

0113 343 3333

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International Student Office

The International Student Office provides specialist advice along with welcome and orientation support specific to your needs. Our immigration experts can give you immigration advice and help you with applying for entry clearance and extending your visa. Open: 9.00 - 16.45 (Monday, Tuesday, Thursday and Friday) 10.00 - 16.45 (Wednesday)
Immigration and visa drop-in service: 10.30am every weekday (maximum of six students)
Entrances: main entrance is on Beech Grove Terrace
Disabled access: level access to level 11 is available via lifts from ground floor

International Student Office
Level 11
Marjorie and Arnold Ziff Building
University of Leeds

0113 343 3930

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Accommodation Services

Accommodation Services provides housing management and related services while you are living in University accommodation.

Open: 9am to 5pm Monday, Tuesday, Thursday, Friday. 10am to 5pm Wednesday.
Entrances: main entrance is on Beech Grove Terrace.
Disabled access: level access to level 9 is available from the eastern entrance to the Ziff Building.

Contact us 

Accommodation Office
Student Services Centre
University of Leeds
LS2 9JT 0113 343 7777

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