Holiday opening hours and support

Find details about support and activities available over the winter break.  

The University will be closed from Friday 23 December to Tuesday 3 January. 

Some University services will be available, but many local services including shops and public transport may be closed or operating for reduced hours. Before making plans, or heading out, check holiday timetables and buy food and other supplies in advance. 


Staying in Leeds and looking for events and activities?

Looking for somewhere to study? 

Support services 

Student Information Service

The Student Information Service Helpline will still be running phone and email support over some of the winter break.


  • Closes at 5pm on Friday 23rd December
  • Opens again at 9am on Monday 2nd January

Student Information Points on  campus

  • Close at 5pm on Thursday 22 December
  • Open again at 9am on Tuesday 3 January

Emails received during the closure period will only be read and responded to once the Helpline re-opens on Monday 2nd January.

Normally, email or call +44 (0)113 343 7000 (from outside of the UK) or 0800 915 0402 (from inside the UK). This is a free phone number, and you won’t be charged for calling this from your mobile or landline.  

Emergency support

If you need emergency support outside of these times, contact Security Services on 0113 343 5494 or 0113 343 2222 or Whatsapp video call 07876 866747. Security can help you with a range of issues from lockouts to crime prevention advice. If you have an issue during the closed period and don't know who to contact, get in touch with Security Services and they will help or direct you to the right person.

Wellbeing services

The Student Counselling and Wellbeing and Disability Services are closed from 5pm on Thursday 22 December, then will re-open at 9am on Tuesday 3 January 2023. If you need mental health and wellbeing support during the holidays, check out the Mindwell and StudentSpace guidance. Support is also available from:

  • Mindwell – Leeds Mental health services
  • Togetherall – Free online peer and professional support is available 24/7, 365 days a year to our students. It’s anonymous, so no one will know you’ve chosen to use it unless you tell them!   
  • Student Space – A national support service from Student Minds o ffering telephone, webchat and text based support through the day and during evenings and weekends.  
  • Leeds Mental Health helpline – Confidential support, advice, information and guidance for anyone concerned about their mental health and is available 24/7. Trained telephone advisors will provide support for people who need someone to talk to. They can also refer people to services for further help. Call the helpline on 0800 183 0558

Chaplaincy support

The chaplaincy’s spaces in the Emmanuel Centre will close at noon on Thursday 22 December, reopening 9am on Tuesday 3 Jan. An out-of-hours number is available for pastoral support during the whole break. Call 07780 613862 to speak to the chaplain on duty.   

Islamic prayer rooms

Cemetery Lodge prayer spaces will remain open throughout the winter break from Monday to Sunday 8am to 10pm. The Green room is temporarily closed.

Report and Support

If you have experienced any form of inappropriate behaviour including harassment, abuse or sexual misconduct, you can tell us on Report and Support. All form submissions will be responded to when the University reopens on the January 3 2023. Alternatively, you can find information about support from local and national services with our support articles.
If you need immediate support or help, consider calling 999 or (if you are on campus or in University residences) call the University Security Services on 0113 3432222.


Find out what to do in a crisis or emergency

Healthcare support 

If you are ill but it’s not an emergency, read through the advice on the NHS website. If you don’t have internet, you can dial 111 from your phone to speak to someone from the National Health Service (NHS).  

  • If it’s an emergency and you need to call an ambulance, dial 999 from your phone. If you have coronavirus symptoms tell them this when you call.    

International welcome services

Joining us in Leeds in January 2023? You can find out more about arrival support on our arrival page.


Stay connected

Join our current student Facebook group, follow @UoLStudents on Twitter or the University of Leeds on Weibo and LUU’s community Facebook group.