Holiday opening hours and support

Find out more about support, activities and opportunities to connect with others and have fun during the Winter Break!  

The University will be closed from 5pm on Thursday 21 December and will re-open at 9am on Tuesday 2 January.

Some University services will be available during this time, but there may be some local services including shops and public transport  which may be closed or operating for reduced hours. Before making plans, or heading out, check holiday transport timetables/opening hours and buy food and other supplies in advance.

  • If you’re an international student on a visa who will be travelling abroad during the winter break, check our out-of-term travel and immigration advice page for important information on documents you might be asked to show at border control.


In Leeds and looking for events and activities?

Explore the Student Welcome Team guide to out-of-term events taking place during the winter break. Make sure you also check out the programme of activities on our Leeds and You pages and via LUU Engage – these will continue to be updated with new events and activities so make sure you keep checking back!


Looking for somewhere to study? 

Find out the opening hours for the other libraries on campus. You can also use Spacefinder to find alternative study spaces on campus, along with their opening hours.

Looking for somewhere to pray? 
 

The Green Room, Clarendon Road temporary prayer space and Electrical Engineering temporary prayer space will all be closed from 22 December 2023 – 2 January 2024. Prayer space will be available in the Laidlaw Library during opening hours between 22–24 and 27–31 December 2023, in the Weston Room and in the faith room on Level 3.

Support services 

Student Information Service

The Student Information Service Helpline will still be running phone and email support over the Winter Break.

Helpline

  • Closes at 5pm on Thursday 21 December 

  • Opens again at 9am on Tuesday 2 January 

Student Information Points on campus

  • Closes at 5pm on Thursday 21 December 

  • Opens again at 9am on Tuesday 2 January 

Emails received during the closure period will only be read and responded to once the Helpline re-opens on Tuesday 2 January  

Normally, email studentinfo@leeds.ac.uk or call +44 (0)113 343 7000 (from outside of the UK) or 0800 915 0402 (from inside the UK). This is a free phone number, and you won’t be charged for calling this from your mobile or landline.  

Emergency support

If you need emergency support outside of these times, contact Security Services on 0113 343 5494 or 0113 343 2222 or Whatsapp video call 07876 866747. Security can help you with a range of issues from lockouts to crime prevention advice. If you have an issue during the closed period and don't know who to contact, get in touch with Security Services and they will help or direct you to the right person.

If you need immediate support or help, consider calling 999 or (if you are on campus or in University residences) call the University Security Services on 0113 3432222.


Wellbeing services

The Student Counselling and Wellbeing, Harassment and Misconduct Team and Disability Services are closed on from 5pm on Thursday 21 December, and will re-open at 9am on Tuesday 2 January.

If you need mental health and wellbeing support during the holidays, check out the Mindwell and StudentSpace guidance. Support is also available from:

  • Mindwell – Leeds Mental health services
  • Togetherall – Free online peer and professional support is available 24/7, 365 days a year to our students. It’s anonymous, so no one will know you’ve chosen to use it unless you tell them!   
  • Student Space – A national support service from Student Minds offering telephone, webchat and text-based support through the day and during evenings and weekends.  
  • Leeds Mental Health helpline – Confidential support, advice, information and guidance for anyone concerned about their mental health and is available 24/7. Trained telephone advisors will provide support for people who need someone to talk to. They can also refer people to services for further help. Call the helpline on 0800 183 0558
  • While the Harassment and Misconduct Team are away, you can find information about support from local and national services with our support articles

Chaplaincy support

An out-of-hours number is available for pastoral support during the whole break. Call 07780 613862 to speak to the chaplain on duty. 


IT Help?

The University, and the IT Service Desk, will be closed from 5pm on Thursday 21 December, and will re-open at 9am on Tuesday 2 January. 

IT self-help and logging a ticket

Get self-help and find tips and information here on the IT website. You can also chat with Falco, IT’s 24/7 chatbot.  You will need to be logged in to get the most from the IT website. Information on how to log a ticket or to request something new can be found at this quick guide.

If you’ve treated yourself to a new phone, or received one as a gift over the holidays, find out how to update your DUO two-factor authentication to the new device.  
 
Find it hard to remember passwords? Register for the self-service password reset facility before 21 December, and you’ll be able to reset your password and log back in to your account while the IT service desk is closed.


Help with digital education systems

Staff Guides and Student Guides for our digital education systems are available at the Digital Education Systems Help website.

Logging tickets

All digital education systems will be monitored to ensure service provision during this period. It will still be possible to log tickets with the IT Service Desk, which will be looked at when the University reopens on Tuesday 2 January 2024.  We also have a basic out of hours phone service (0113 343 3333), which will be available 24/7 during the winter closure period.


Healthcare support 

If you are ill but it’s not an emergency, read through the advice on the NHS website. If you don’t have internet, you can dial 111 from your phone to speak to someone from the National Health Service (NHS).  

  • If it’s an emergency and you need to call an ambulance, dial 999 from your phone. If you have coronavirus symptoms tell them this when you call. 

Find out more information on our healthcare pages on healthcare services and how to use them.


Leeds and You

Whether you’re arriving in Leeds for the first time or have been studying here before the break, there’s lots to get involved with during the Winter Break. Check what’s on and get involved in Leeds & You activities


Stay connected

Join our current student Facebook group, @UniversityofLeeds on Instagram, follow @UoLStudents on Twitter or the University of Leeds on Weibo and LUU’s community Facebook group.