What to do if you can’t access Minerva
Sometimes Minerva wont be available, for example if we are carrying out maintenance work on the system. You can find out about any scheduled service interruptions on the Minerva blog.
If there is ever an issue that is unplanned, well let you know when the service is back up and running, in office hours, on the IT service status page.
Please note, Minerva will be unavailable between 12pm on Friday, 13 December and 3pm on Tuesday, 17 December as we carry out essential maintenance work. Find out more about how you can prepare for this on the Minerva news page.
If you have any questions or concerns about how being unable to access Minerva has affected you, please contact your school.
If your revision is interrupted
While Minerva is unavailable you wont be able to access teaching materials, such as video recordings of your lectures (Lecture Capture), digitised reading list material (online course readings) and lecture slides. You will still be able to access reading lists and past exam papers and consult the January exam timetable. General advice on revision and exams is available on the Library website. If your revision has been affected because you are unable to access Minerva, please contact your school.
If you are unable to submit work through Minerva
If Minerva is not available when youre trying to submit work, there are three things you need to do.
- Youll need to record some details: take a screenshot of any error messages and make a note of the page you were trying to access. Write down the date, time and your location. If youre in an IT cluster, make a note of the PC number.
- Please report the issue to the IT service desk through the IT website or by phoning +44 (0)113 3433333 this means well have a record of your issue and youll be given a reference number in case you need to show that your attempt at submission has been affected. They may ask for all the details above. You should also tell IT your module code and assignment name, and give them your contact number.
- Make sure you let the school that teaches your module know what has happened they will help if a deadline is affected because of issues with Minerva. If you think youre going to miss a submission deadline, send the school the above details that you recorded for IT.
If you need to register as a student
If you need to access any systems that are usually available through Minerva
Many of the systems you access through Minerva are available through other routes, at the below links:
- Student services
- Module timetables
- Leeds for Life
- Reading lists
- Past exam papers
- Accommodation portal
- Your library record
- Search the library catalogue
- Library room booking
- Buy printer credits
- For Students website
- Leeds University Union
- Careers Centre
- Module enrolment