Having difficulties enrolling on modules

Whilst many people are able to enrol on the modules they want to study without any problems, sometimes you might have a technical problem or see an error message. Find out what to do if you need help when you’re enrolling.

1) Accessing online module enrolment

Please check the When to enrol page for the availability. If you see a message saying you are not a student in this term please contact your Parent School (details below) as they need to arrange for your record to be updated.

2) Navigating online module enrolment

For step-by-step guidance with screenshots please visit our module enrolment guide.

You can enrol on just some of your required credits initially but please bear in mind that module enrolment works on a first come first served basis. You should return to fulfil your credit requirements for the year before module enrolment closes.

3) Module Choices/Changes

If the module you wish to enrol on is full or reserved please contact the teaching School (details below) of the module to find out what your options are - waiting lists or capacity adjustments are managed by the Schools themselves.

If you wish to discuss a timetable clash contact your School timetabler.

For queries relating to supernumerary/additional modules to your programme requirements please contact your parent School (details below).

4) Technical issues/Error messages

When you first log in to the module enrolment system on the day, it may take a while for the page to open. If you receive the error message 'Online Enrolment is currently experiencing high demand.', please refresh your browser and confirm form resubmission to continue as instructed.

If you have technical issues with the module enrolment system please email us. When emailing us, please:

Use your University email address
Include your student ID
Send screenshots and error messages

5) Credit error messages

Some programmes have a minimum and maximum credit requirement. For example, you may be able to choose between a 10-credit or a 15-credit optional module which could mean you may enrol for 120 or 125 credits. The system only recognises the maximum figure, so a warning message is displayed if you do not select the maximum number of credits. However, this is only a warning message and as long as you meet the minimum requirement for your programme you can proceed.

If you are still unsure, please contact your parent school as they will have the final decision on your module choices.

6)The module is full

Because the process is first come, first served, some courses can fill up within minutes of them being open. If you have missed out or are unhappy with what you have chosen, find out what to do if you didn't get your first choice in module enrolment

Contacting the Student Information Service:

If you have a question or need information you can contact our friendly colleagues in the Student Information Service. With a Helpline, an email address, and five Information Points on campus we are here to help you navigate your studies, find out what you need to know, and we can put you in touch with the right people if more specialist support or advice is needed. So, call, email or visit us face to face.

Call us

Our Helpline Team are on hand Monday to Friday 9-5 pm.

Call +44 (0)113 343 7000 (from outside of the UK)
Call 0800 915 0402 (from inside the UK. This is a free phone number, and you won’t be charged for calling this from your mobile or landline).