Asking for help

If you've got a question or problem, please ask for help as soon as you need it because there are lots of different places and people to speak to who can give you advice.

In the UK, it's normal that you'll need to ask for help during your studies. Please ask University staff for help, as your friends may not have all the information you need and may give you incorrect advice. It's not seen as a sign of weakness or lack of ability if you need help with something, but it's unusual for someone to offer help unless you've asked for it.

Student Advice

Student Advice in Leeds University Union offers a professional, friendly service which provides help with any problems relating to life as a student. All help is free and confidential and the service is independent of the University. Call the number on the website to find out about the drop-in service or to arrange an appointment.

Your personal tutor or supervisor

Your personal tutor or supervisor is there to give you academic and pastoral support. Find out who your personal tutor is as soon as possible by visiting the Leeds for Life website.

Your school representative

If you have a problem with your course or school, or an idea about how to improve the student experience, you can speak to your school representative. Your representative can advise you who to talk to and can help you raise your issue with University staff. You can find out who your school representative is on the Leeds University Union website.


Nightline can provide you with information about student life and services in the University and around Leeds. It also offers a listening support service provided by trained volunteers if you are worried, confused, distressed, in trouble or even if you just need to talk. The service is free and confidential. For more information visit the Nightline website.

University Chaplaincy

You can talk to a Chaplain if you have a question or problem, or if you are going through a difficult time in your life. Chaplains provide support to students of all faiths and to those who have no religious beliefs. There is an out-of-hours phone number on the Chaplaincy website which you can call if you are in distress.