If your arrival is delayed

Sometimes journeys don’t turn out as planned for reasons which you can’t control. If your journey is delayed, check this page to find out who you can contact to get help and make sure you know who to notify about your delayed arrival so you can be supported. 

Delayed Arrival


Check our prepare for Leeds pages for anything you need to consider when planning your journey to Leeds, including any key dates and events to keep in mind when planning when to arrive.

We understand that sometimes journeys can be unpredictable and delays can happen for reasons that outside of your control. 

Delaying your arrival before you travel

If your planned journey is delayed (e.g. visa delays), it’s important that you:

1. Apply for a replacement vignette

If you have delayed your travel to the UK and the ‘valid to’ date on your visa vignette has expired, you’ll need to apply for a replacement vignette

2. Notify your school of your delayed arrival

Contact your school to let them know that your arrival will be delayed so that you can receive the right advice about attending your school induction, your programme start dates and any specific requirements related to your arrival in Leeds.

3. Notify your accommodation provider

If you arranged to collect your keys from University accommodation but your journey is delayed contact the Accommodation Office to let them know about your plans. You can also contact them by phone on +44 (0)113 343 7777. 

If you’re staying in private accommodation, make sure you know who to contact to let them know about your delayed arrival. 

If you’re travelling to Leeds and your journey is delayed

If your arrival is delayed because of problems you’ve encoutered during your journey, contact your accommodation provider as soon as you can.

If you’re staying in University Accommodation, get in touch with the Accommodation Office to let them know about your arrival plans. If you had arranged to collect your keys you may need to re-arrange this.

Email: accom@leeds.ac.uk
Phone: +44 (0)113 343 7777

If you’re staying in private accommodation, make sure you know who to contact if you’re delayed on your journey.

If you are not able to contact your accommodation, take a taxi to the University Security Services where staff are available 24 hours a day, every day of the year. 
The University Security Services building is located on 175 Woodhouse Lane.

If you need any urgent help after 5pm, c​​​​ontact University Security Services on +44 (0)113 343 2222.

Asking for help

If you have any questions on how your delayed arrival might impact your first weeks at Leeds or any have any other questions about student life, contact the Student Information Service

Our friendly SIS team will be able to answer your questions or put you in touch with the right team on campus that can help you.