Arrival support

When you have booked your travel, make sure you tell us your date and time of arrival and book our arrival services so that we can support you. 

Arrival support

We know how tiring travelling can be, especially (but not only) for those of you coming from afar!

We hope you’ll choose to use our arrival support services so that we can help you have a smooth arrival in Leeds.  

Airport pick-up service

We offer a free pick-up service from Leeds Bradford Airport and Manchester Airport to our University campus for new international students and Postgraduate Researchers arriving in Leeds for the first time. If you’re arriving at any other UK airport, we have useful information to help you arrange your own travel to Leeds.

You must book your airport pick-up at least five days before your arrival. 

Before you make a booking, please make sure you have the following information:

  • Your accommodation address on arrival 
  • You have booked your transport to the UK (If you are travelling by plane, you will need your flight number) 
  • A valid student ID number 
  • Details on the number of suitcases you’ll bring. Please note that you can bring a maximum of two large suitcases and one small suitcase on our vehicles. Check the what to bring page to find out more about packing for Leeds.

Our international arrivals booking form will ask you to confirm all the above information so make sure you have them ready in advance. 

When and how to book your pick-up service

The airport pick-up service is offered at key arrival times. Check when and how you can book your transport depending on when you’ll arrive in Leeds:

Postgraduate Researchers

If you’re a new Postgraduate Researcher, please email to request your transport at least five days before you plan to arrive. Airport pick-up can be arranged for when your programme starts during the year.

Students arriving in the Autumn

If you’re a new student or postgraduate researcher arriving in Leeds for the first time, our airport pick-up service will be available from Wednesday 13 September to Sunday 1st October. Please check our when to arrive page for important information to help you plan your arrival in Leeds. 

To book your airport pick-up, please complete our international arrivals form. As part of the booking, you’ll be asked that you have:

  • Your accommodation address on arrival 
  • Booked your transport to the UK (If you are travelling by plane, you will need your flight number) 
  • A valid student ID number 

After you’ve booked your airport pick-up

We’ll contact you to confirm the details of your transport at least two days before your arrival. The confirmation will include details of who to contact in case you have any problems on your journey. 

For any changes on arrival information relating to your aiport pick-up booking, including updating your flight or accommodation details, please email

Book your welcome food box

Our Welcome food boxes can be booked by all new international students between 1 September and 1 October, whether they need an airport pick-up or not. 

This little box is designed to help you settle in during your first day in Leeds and includes a UK SIM card. Find out more information about UK phone plans options.

Complete our international arrivals form to order your welcome food box.

Essential items

If your accommodation doesn’t provide kitchen equipment, bedding, or other essential items, you can order these to be delivered directly to your accommodation before you arrive via UniKitOut. Check what’s included with your accommodation and request what you need in advance to set you up for the best possible start.

The Student Information Service

Get in touch with the Student Information Service with any questions about preparing for your time in Leeds. 

Our friendly SIS team will be able to answer your questions or put you in touch with the right team on campus that can help you. If you don’t know who to ask, ask the Student Information Service.