Support available at the University

Looking for help? Use this page to find details of who to contact if you need help, want a question answered or need to speak to someone to get advice or guidance.  

University services

Student Information Service

The Student Information Service can help you with a wide range of topics such as registration, fees and funding, disability support, or just general information. The team is available from 9am to 5pm, Monday to Friday.

Contact the team on studentinfo@leeds.ac.uk or call + 44 (0)800 915 0402 (inside the UK) or +44 (0)113 343 7000 (from outside of the UK).

The Student Information Service is also available on campus from 9am to 5pm, Monday to Friday. They are based in:

International welcome

If you are arriving in Leeds from outside the UK, you can find helpful information and contact details for our support teams on our international orientation page.

Student Counselling and Wellbeing

Student Counselling and Wellbeing offer free professional and confidential counselling and wellbeing and mental health support through groups, workshops, single-session consultations, short-term counselling and web-based services and resources such as Togetherall.  

Disability Services

Our Disability Services provide support to both current and prospective disabled students at the university. Find details on the type of support they offer and how to contact the Disability Services. 

University accommodation

Find contact details for your Residence Warden and other teams who can help on the Accommodation website. 

Study and research support

There is a wide range of study and research support available through Skills@Library and Researcher@Library. Find more details on the University of Leeds library website.

Report and Support

If you have experienced or witnessed an incident of concern, you can tell us that something has happened through our online disclosure forms. The Harassment and Misconduct Team are the University’s specialist, experienced advisors who can talk through your options including support that is available. 

Faith-based support

The Universities Chaplaincy team, the Muslim Student Adviser, and Jewish Chaplaincy listen and offer pastoral and spiritual support. They also help with group activities such as reflection, unity events and vigils. 

Contact the University Chaplaincy Team on chaplaincy@leeds.ac.uk  or 0113 343 5071.

Contact the Muslim Student Adviser, Farhat Yaqoob, on F.Yaqoob@leeds.ac.uk or 07713 707 857.

LUU also have a number of student faith societies that provide friendship, support and activities for students who have faith as an important part of their life, or who are interested in spirituality. Find more details on faith clubs and societies. 

Domestic abuse

If you are in immediate danger, please call the emergency services by dialling 999. 

Find details of university support and guidance and details of external support that is available.  

Student visa advice

Our Student Visa Advisers are the only people on campus who can give advice to students about visas and immigration.  

If you can’t find the answer on our visa advice web pages, contact our Student Visa Advice team.  

International student advice and support

Our Student Information Service can answer any questions about being a student from outside the UK and can also help you to access other advice and support for international students.  

School support

Your school

If you have questions about your programme of study, about your school or need to talk about a situation that is affecting your studies, contact your school student support team. 

Your academic personal tutor or supervisor

Your academic personal tutor is an important contact and will play a crucial role throughout your time at university and beyond. They will help you make the most of your time at Leeds and provide academic and pastoral support, referring you to further support as appropriate. Find information on how they can help you and tips on making the most from your appointments with your academic personal tutor.

Your school representative

If you have a problem with your course or school or an idea about how to improve the student experience, you can speak to your school representative. Your representative can advise you who to talk to and can help you raise your issue with relevant staff members. You can find out who your school representative is on the Leeds University Union website.

Leeds University Union Support 

LUU Help and Support team

The student union’s Help and Support team provide help with any problems relating to life as a student. This includes general advice, help with personal, financial and academic issues, advice on group support and solidarity activity, and support for students experiencing harassment or a hate incident. All help is free and confidential and the service is independent of the University. Contact the team by email or visit the website to find out how you can access their services.

Student societies

Leeds University Union student societies can be an important source of support and friendship. Read about the clubs and societies available at Leeds. 

Nightline

Leeds Nightline is a wellbeing support service for students Leeds’ students. The service is available 8pm-2am GMT. Find details of how to contact Leeds Nightline  

IT systems or software 

IT service desk

Read through IT’s Knowledge Base for articles, tips and information on a range of IT queries. If you still need help, find details of how to contact the IT Service Desk directly. 

Please note, IT cannot provide loan laptops, if you have any difficulties accessing the online or digital aspects of your learning please contact your academic personal tutor or your student support office. 

Online learning systems

Find details of the different technologies and systems you will be using to access online teaching and learning activities.