Student Services Centre Counter
The Student Services Centre counter provides a range of useful services, and counter staff can provide advice on many issues. The centre is located on level 9 of the Marjorie and Arnold Ziff Building.
Main Counter: 9am-5pm Monday, Tuesday, Thursday, Friday. 10am - 5pm Wednesday.Please note that our closing procedure starts at 4:45pm, so if your enquiry is likely to take longer than 15 minutes to deal with you may be asked to return the next day.
Cashiers Counter: 9am-4:45pm Monday, Tuesday, Thursday, Friday. 10am-4:45pm Wednesday.
From 2nd January 2020 the Cashiers Counter opening hours will be 11am-3pm Monday-Friday.
Entrances: main entrances on Cavendish Road and Beech Grove Terrace.
Disabled access: direct ground-level access is available at the eastern (Cavendish Road) entrance. Access from the western (Beech Grove Terrace) entrance is via a wheelchair-accessible lift.
Services available in person at the Student Service Centre
Student ID cards: you can purchase a replacement if your card is lost, stolen or damaged, or have a new card issued if your current card expires.
Registration Status Certificate: this is an official document confirming your student status for the current academic year, plus your course details and basic personal information. Current students can collect a Registration Status Certificate on the spot from the Student Services Counter.
Bank letters: If you are a first year student with a permanent home address outside of the UK, you will be sent a bank letter by email, please check your university email account for this. This letter can be used at Barclays, HSBC, Lloyds and Santander. You will need to print this letter and take it to the bank. If you make any changes to your addresses or name a revised letter will be sent to you by email. This is particularly useful for international students who may need to open a UK bank account. If you need a letter for a bank not listed above, or you are a returning student, and/or your permanent home address is based in the UK, you can apply for a bank letter at the Student Services Centre.
Council Tax exemption: in most cases, if you're a full-time student, you should be exempt from paying Council Tax. However, you'll need to make sure that you inform the council of your student status (see our detailed information on council tax exemption). If you need a Council Tax Exemption Certificate the Counter team can help you with this.
Transcripts: this official document details your modules, the number of credits associated with each module and the marks you have achieved. Your marks for the current year will not be included until results are published at the end of the academic year. Current students can collect a transcript on the spot from the Student Services Counter.
Cashiers: the Cashiers Counter deals with payments made to the University. You can pay tuition, examination and accommodation fees by card, cash and cheque. You can also purchase replacement student ID cards, transcripts, statements and certified copies of your degree certificate.
Accommodation enquiries: you can enquire about contract dates, room swaps and room transfers.
Postgraduate research - thesis submission and qualification checks: New postgraduate researchers can show academic documents (qualifications) to Postgraduate Research and Operations via the Student Services Counter. You can also submit your thesis (softbound or hardbound) at the Student Services Counter.
Services available to students not based on campus
If you're a part time or distance learner, or on a work or study placement, it's possible to apply for the following services remotely:
- Remote Student ID card application
- Registration Status Certificate, including Council Tax Exemption Certificate, Certificate of Module Enrolment and Bank Letter.
- Current student transcript