Complaints

The School values the views of its students highly and therefore hopes to manage complaints via informal channels and in a way that is sensitive to the needs of each specific case.

If you are dissatisfied with any aspect of your course, you can read the School’s complaints procedure. If, however, you cannot or feel unable to resolve your concerns in this informal way and need to pursue a formal resolution, there is a clear complaints procedure set out by the University. 

Complaints

The School will treat any disclosure by a student/complainant with sensitivity and respect for confidentiality. We expect students/complainants to identify themselves, particularly if there is a serious concern that involves student wellbeing or professionalism or relates to the clinical care and welfare of patients.

Under exceptional circumstances, anonymous complaints may be investigated if there is compelling evidence to do so. Anonymous matters will be dealt with on a case by case basis but students/complainants should note that there may be particular difficulties in the investigation of such cases and seeking anonymity may hinder a swift resolution to your concerns. You should contact Samantha Gravells, Student Education Service Manager (S.Gravells@leeds.ac.uk) in the first instance who will log your concerns and direct you to the relevant member of staff / head of school or service.

NB This process does not replace the ‘whistleblowing’ procedure promoted by the NHS but supplements this in the context of medical education.