Register for an appointment

Students who wish to access an appointment with the Student Counselling and Wellbeing service must complete our online registration form.

Registration process

In order to access the most appropriate support from our team, please complete a registration form through the Student Counselling and Wellbeing Hub.

We recognise that it can be difficult to write about what is troubling you, however your answers help us to understand your situation and direct you to the most appropriate team.

Once we have reviewed your registration form, we will contact you within two working days with further information. This may be to offer you an appointment or to request more information.

Please note that during periods of high demand, you may be asked to wait for an appointment and will be informed of the expected wait time.

What happens at the first appointment?

Your first appointment will last between 30 to 50 minutes. You will work together with one of our experienced practitioners to explore your current situation and identify how to move forward.

What happens next?

By the end of the appointment, you will have identified actions you can take to cope or feel better. Your practitioner may suggest tasks you could try, direct you to useful resources or, where appropriate, refer you to another professional, service, or agency.

You may be offered a follow-up appointment to see how you have progressed. We typically offer up to four appointments per student. This does not apply to individual drop-in appointments.

If it emerges that a different type of support is more appropriate for your needs, you may be referred to a different practitioner or team within the Student Counselling and Wellbeing service. Your practitioner will discuss this with you before making a referral.

Missed or cancelled sessions

As there is high demand for our service, we expect students to value their appointments and make every effort to attend them. If you are unable to attend an appointment, you can cancel the appointment up to 24 hours in advance through the Student Counselling and Wellbeing Hub.

If you are having trouble cancelling an appointment, please contact us for assistance.


In order to monitor the effectiveness of our work, you may be asked to complete a questionnaire at the beginning and end of your support. This may include clinical screening and research tools such as CORE-10, WEMWBS, or the Student Counselling and Wellbeing feedback and evaluation forms.

Confidentiality, disclosure and data protection

The University takes issues relating to confidentiality, disclosure, and data protection seriously. We respect your confidentiality and assure you that information will be handled in a sensitive and discreet manner. Please see our Privacy Notice for more information.