Contacts and help

Looking for help? Want to know who can best support you? You can find contact details of all our professional helping teams in this section.

Whatever issue you'd like some support with, we're here to help you get the most out of your time in Leeds and ensure that all students are able to access the fantastic opportunities available here.

Some of our services have information drop-in sessions, to find out more visit the information drop-in page.  

Emergencies 

In an emergency or if you feel in distress you should contact:

For a list of online resources please visit our A-Z of resources page.

Student Mental Health and Wellbeing Service

The Student Mental Health and Wellbeing Service (SMHWS) consists of the following service teams:

  • University Mental Health Team (MHT),

  • Leeds Student Medical Practice (LSMP) Mental Health Workers

  • Student Counselling Centre (SCC)

Staff at the drop-in sessions will provide information about sources of support within and outside the University and where appropriate make a referral to one of the SMHWS providers.

Drop-in Sessions:

Mental Health Team Leeds Student Medical Practice's Mental Health Workers Student Counselling Centre
Location DSAS, Chemistry West Block. Please ring 0113 34 33927 on the day to book a 15 minute appointment, or arrive at the start of the session.

19 Clarendon Place. Drop-in only. Please arrive at the start of the session

Monday 11am - 12pm 3pm - 4pm
Tuesday 11am - 12pm 2pm - 3pm  3pm - 4pm
Wednesday 11am - 12pm 2pm - 3pm  3pm - 4pm
Thursday 11am - 12pm 3pm - 4pm
Friday 11am - 12pm 2pm - 3pm  3pm - 4pm

More information regarding the SMHWS is available to download.

Leeds Student Counselling Centre

The Leeds Student Counselling Centre is a British Association for Counselling and Psychotherapy accredited service offering free and confidential help, guidance and support to students affected by a range of emotional issues. We offer:

Open: 8.30am to 5pm Monday to Friday (closed Wednesday 9am to 10am during term time)
Appointments
: 9am to 4pm (some late term-time appointments)
Entrances
: Clarendon Place and from the Courtyard area of Cromer Place
Disabled access
: Cromer Place entrance, including disabled parking space

As part of our requirement to the BACP, you can download our annual report statistics

Contact us

Leeds Student Counselling Centre
19 Clarendon Place
Leeds
LS2 9JT

0113 343 4107
scc@leeds.ac.uk

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Mental Health team

The Mental Health team offers a free and confidential service. Our mental health advisers provide a range of support to students who are experiencing an existing moderate to severe and enduring diagnosed or emerging mental health difficulty. This support includes:

  • mental health support
  • one to one support
  • devising a mental health support plan (MHSP)
  • preparing a crisis support plan (CSP)
  • advocacy between the student and the University and vice versa
  • drop-in sessions

Open: 9am to 5pm, Monday to Friday
Entrances
: main entrance to Chemistry West Building
Disabled access
: main entrance is wheelchair accessible

Contact us

Mental Health team
Ground Floor
Chemistry West Building
Leeds
LS2 9JT

0113 343 7458 (Available 9am to 5pm Monday to Friday with 24/7 voicemail)
smha@leeds.ac.uk (Please give a brief outline of why you want to access the service)

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Disability Coordinator team

The Disability team offers disabled students a range of specialist support and assistance including:

  • support from a named disability coordinator
  • liaison with academic departments
  • sign language interpreting
  • making alternative examination arrangements
  • arranging extended library loans
  • loaning equipment
  • organising adaptations to University accommodation
  • advising on sources of funding 
  • helping with the completion of funding and other disability-related forms

Office open: 9am to 5pm Monday to Friday
Reception open: 9am to 4pm Monday to Friday 
Drop-in Service: 9:30-11am and 2-4pm, Monday to Friday
Entrances: main entrance to Chemistry West Building
Disabled access: main entrance is wheelchair-accessible

Facilities

We welcome all assistance dogs and also have the following facilities on-site:

  • tactile paving outside the building doors to indicate the entrance
  • level entrance into the service
  • accessible split level lowered reception desk
  • private meeting rooms (subject to availability)
  • induction loop
  • designated disabled parking spaces to the front of the building
  • disabled toilet facilities

Contact us

Disability Coordinator Team
Ground Floor
Chemistry West
Leeds
LS2 9JT

0113 343 3927
Textphone (Minicom): 0113 343 2616
disability@leeds.ac.uk
Facebook: www.facebook.com/UoLDisabilityTeam
Twitter: @UoLDisability

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Universities’ Chaplaincy in Leeds

The experienced Chaplaincy team is for all students during their time at the University and we provide spiritual support and pastoral care whether you have a faith or not. We offer:

  • a friendly place for pastoral support and help
  • confidential non-judgemental listening 
  • space for stillness amidst the hectic demands of university life 
  • out of hours emergency support 
  • activities that engage with your spirituality

Office open: 9am to 5pm Monday to Friday
Appointments
: phone or email to make an appointment
Drop-in service: you can drop in at any time during opening hours but we can’t always guarantee that a chaplain will be available
Entrance: main entrance is on Cavendish Road
Disabled access: main entrance is wheelchair-accessible

Contact us

Chaplaincy
Emmanuel Centre
University of Leeds
Leeds
West Yorkshire
LS2 9JT

0113 343 5071 (non urgent) or 07780 613862 (urgent)
chaplaincy@leeds.ac.uk
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Leeds University Union Student Advice Centre

The Student Advice Centre at Leeds University Union provides free, confidential and impartial advice covering things such as:

  • money matters
  • academic life
  • health and wellbeing
  • housing
  • employment
  • crime and law
  • consumer issues.

If the Student Advice Centre can't help you, they'll find someone who can

Open: 9.30am to 5pm Monday to Friday
Drop-in service: 15-30-minute drop in appointments available daily between 12.30pm and 4pm
Entrances
: main entrance to LUU is on Lifton Place
Disabled access: access via Refectory entrance and lift to level 1

Contact us

Student Advice Centre
First Floor
Leeds University Union
Lifton Place
Leeds
LS2 9JZ

0113 3801 290
advice@luu.leeds.ac.uk
Secure online chat service

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Leeds Assessment Centre

Leeds Assessment Centre, part of the National Network of Assessment Centres, provides needs assessments to support Disabled Students Allowances (DSA) applications made by students in higher education (HE) including university and some college students.

Office open
: 9am to 5pm Monday to Friday
Appointments: 9am to 5pm Monday to Friday
Entrances: main entrance to Chemistry West Building
Disabled access: main entrance is wheelchair-accessible

Contact us

Leeds Assessment Centre
University of Leeds
Chemistry West Building
Leeds
LS2 9JT

T: 0113 343 3927 or 0113 343 7252 or 0113 343 7537
E: assessmentcentre@leeds.ac.uk

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RNIB and University of Leeds Transcription Centre

Established over 20 years ago, the Transcription Centre specialise in academic transcription for those who are blind or partially sighted or who require transcription services for other disability-related reasons. We convert printed information into a range of accessible formats, including:

  • braille
  • e-text
  • large print
  • tactile diagrams
  • digital audio.

We also:

  • photocopy
  • type handwritten lecture notes
  • transcribe braille back into print
  • provide training to faculties and services on transcription provision
  • proofread
  • scan.

To arrange a visit, or for more information, please contact Vibi Rothnie, Transcription Centre Manager.

Contact us

RNIB and University of Leeds Transcription Centre
Equality Service
University of Leeds
Leeds
LS2 9JT

T: 0113 343 3928 or 0113 343 3929
E: leedstrans@rnib.org.uk

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Leeds University Nightline

Nightline is a term-time confidential and anonymous, non-advisory telephone listening and information service run for students by trained student volunteers from higher education institutions in Leeds.

Availability

  • During term-time, the phone lines are open every night between 8pm and 8am.
  • The e-listening online with Instant Messaging service is open every night between 8pm and midnight during term-time.

Telephone contact details

Listening service: 0113 380 1381
Information service: 0113 380 1380

e-listening contact details

W: e-nightline
E: listening@leedsnightline.co.uk

IT Help Desk

The IT Help Desk provides IT support for students and staff. There are many things we can help with, including:

  • resetting passwords
  • providing support in connecting personal devices to Wi-Fi
  • sorting out email issues
  • loaning laptops
  • repairing laptops.     

Help desk open: 8am to 9pm Monday to Friday, 12pm to 5pm weekends
Entrances:
1. Go into the Edward Boyle library, and up one floor. The Help Desk has a counter outside the Level 10 Cluster. 2. The front doors are off Level 10, Red Route, just above the entrance to the Edward Boyle library
Disabled access
: The front doors are off Level 10, Red Route, just above the entrance to the Edward Boyle library

Contact us

IT Helpdesk
10th Floor
Edward Boyle library
University of Leeds
Leeds
LS2 9JT

0113 343 3333
helpdesk@leeds.ac.uk

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International Student Office

The International Student Office provides specialist advice along with welcome and orientation support specific to your needs. Our immigration experts can give you immigration advice and help you with applying for entry clearance and extending your visa.

Open: 9.00 - 16.45 (Monday, Tuesday, Thursday and Friday) 10.00 - 16.45 (Wednesday)
Immigration and visa drop-in service: 10.30am every weekday (maximum of six students)
Entrances: main entrance is on Beech Grove Terrace
Disabled access: level access to level 11 is available via lifts from ground floor

International Student Office
Level 11
Marjorie and Arnold Ziff Building
University of Leeds
Leeds
LS2 9JT

0113 343 3930
internationalstudents@leeds.ac.uk

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Accommodation Services

Accommodation Services provides housing management and related services while you are living in University accommodation.

Open: 9am to 5pm Monday, Tuesday, Thursday, Friday. 10am to 5pm Wednesday.
Entrances: main entrance is on Beech Grove Terrace.
Disabled access: level access to level 9 is available from the eastern entrance to the Ziff Building.

Contact us 

Accommodation Office
Student Services Centre
University of Leeds
Leeds
LS2 9JT

0113 343 7777
accom@leeds.ac.uk

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