Student Services Centre Counter

The Student Services Centre counter provides a range of useful services, and counter staff can provide advice on many issues.

Whether you've lost your student ID card, need proof of your student status to help open a bank account or need to speak to someone about your University accommodation, the Student Services Centre Counter team will help you get the information you need.

Services available in person

  • Student ID cards: as a new student you can collect your ID card after you have completed the online registration process. You can purchase a replacement if your card is lost, stolen or damaged, or have a new card issued if your current card expires.
  • Registration Status Certificate: this is an official document confirming your student status for the current academic year, plus your course details and basic personal information. Current students can collect a Registration Status Certificate on the spot from the Student Services Counter. 
  • Bank letters: this letter can be used to confirm that you're registered at the University in order to open a bank account. This is particularly useful for international students who may need to open a UK bank account.
  • Council Tax exemption: in most cases, if you're a full-time student, you should be exempt from paying Council Tax. However, you'll need to make sure that you inform the council of your student status (see our detailed information on council tax exemption).  If you need a Council Tax Exemption Certificate the Counter team can help you with this. 
  • Transcripts: this official document details your modules, the number of credits associated with each module and the marks you have achieved. Your marks for the current year will not be included until results are published at the end of the academic year. Current students can collect a transcript on the spot from the Student Services Counter. 
  • Cashiers: the Cashiers Counter deals with payments made to the University. You can pay tuition, examination and accommodation fees by card, cash and cheque. You can also purchase replacement student ID cards, transcripts, statements and certified copies of your degree certificate.
  • Student Funding: you can access information and advice about funding, such as Leeds Financial Support, the Access to Learning Fund, the Leeds Bursary and postgraduate student funding.
  • Fees: you can enquire about how to pay your tuition, accommodation and examination fees. If you are a sponsored student you can show your financial guarantee.                                               

  • Accommodation enquiries: you can enquire about contract dates, room swaps and room transfers.

  • Postgraduate research thesis submission: you can submit your thesis (softbound or hardbound) at the Student Services Counter.

Opening Hours

Main Counter: 9am-5pm Monday, Tuesday, Thursday, Friday. 10am - 5pm Wednesday.

Please note that our closing procedure starts at 4:45pm, so if your enquiry is likely to take longer than 15 minutes to deal with you may be asked to return the next day.

Cashiers Counter: 9am-4:45pm Monday, Tuesday, Thursday, Friday. 10am-4:45pm Wednesday

Entrances: main entrances on Cavendish Road and Beech Grove Terrace.
Disabled access: Direct ground-level access is available at the eastern (Cavendish Road) entrance. Access from the western (Beech Grove Terrace) entrance is via a wheelchair-accessible lift.

Services available to students not based on campus

If you're a part time or distance learner, or on a work or study placement, it's possible to apply for the following services remotely:

Remote Student ID card application

Registration Status Certificate, including Council Tax Exemption Certificate, Certificate of Module Enrolment and Bank Letter.

Current student transcript

Contact us

Student Services Centre
Level 9, Marjorie and Arnold Ziff Building
University of Leeds

T: 0113 343 8877
F: 0113 343 5740