What happened to QLess?
Over the last six months, the Student Services Centre in the Ziff building has been trialling QLess (a virtual queue management system) to help improve the experience of students and staff who use the Centre.
In previous years, at peak times such as September (the beginning of
WHAT WE FOUND FROM TRIALLING
Over the past six months, weve been trialling QLess in the Student Services Centre. The virtual queue has been joined over 43,500 times. 42% of these have joined the queue through the QLess app, 45% have joined through the QLess website and the remaining 13% have been placed in a queue by the Centres staff. Feedback given to the team indicates that the majority of users have preferred waiting in a virtual queue rather than standing a real-life queue.
During the trial, we found that although QLess is simple to use, there were a number of technical limitations to the QLess software which resulted in a negative experience for some of you. The waiting times did not always calculate accurately and the messaging did not work consistently on all phones. The Student Services Centre has been working closely with the QLess team to identify and correct these problems but we have not been able to achieve 100% reliability. Therefore, although there were some real benefits to QLess, we have decided not to adopt it permanently.
WHAT HAPPENS NEXT?
From 8 December, you will no longer need to use QLess to be seen in the Student Services Centre those of you that have downloaded the app may want to delete it from your device. We will return to the traditional method of queuing in the Centre while we look
We will keep you updated through the staff and student e-newsletters and the news section of students.leeds.ac.uk. If you do have any questions or would like to know more, please email firstname.lastname@example.org