Welcome hub
New to Leeds? Whether you're coming from across the world or just around the corner, come and see us in the Welcome hub.
Ask questions and get information and help with registration and IT support to help you start settling in.
You can also contact the Student Information Service team by phone or email:
- Email the Student Information Service at studentinfo@leeds.ac.uk.
- Phone the Student Information Service (from inside the UK): 0800 915 0402.
Welcome hub dates and location
- Dates: Monday 16 September until Friday 1 November.
- Location: Parkinson Court, Parkinson Building.
Quiet space
It can get busy in the hub so if a busy place is not for you, we have a quieter space where you can get the information you need away from the crowds.
- Dates and times: Tuesday 24 September until Friday 27 September, 10am to 4.40pm
- Quiet space location: Treasures of the Brotherton Gallery, Parkinson Building
What we can help with
Visit the Welcome hub to:
- Get answers to questions
- Attend appointments to collect Student Identification cards and Biometric Residence Permits.
- Get support with IT
- Connect with current and new students.
Student Information Point
Struggling with registration or have question about module enrolment? Want to find out more about your school induction or international orientation?
Speak to our Student Information Service team and they’ll give you the answers you need.
If the Welcome Hub is too busy, we have other information points around campus where you can speak to the Student Information Service team in person. You can also email or phone them.
IT support
If you need help getting started with IT our knowledgeable ambassadors will be on hand to help you. They can guide you through setting up your IT account, connecting to Eduroam, downloading software and more.
Student documents and visa support
If you are a new student, you’ll need to collect your new student card on campus. After you’ve completed your online identity check, and the staff at the University have completed their checks, we’ll send you an email with instructions of how to collect your student card.
The student card is not a requirement for completing registration, but you have the option of booking an appointment to collect one.
If you are an international student and need to collect your Biometric Residence Permit (BRP) from the University, your appointment will cover both student card and BRP collection.