Arrival support

When you have booked your travel, make sure you tell us your date and time of arrival and book our arrival services so that we can support you. 

Arrival support


We know how tiring travelling can be, especially (but not only) for those of you coming from afar!

We hope you’ll choose to use our arrival support services so that we can help you have a smooth arrival in Leeds.  

Book your arrival support  

Airport pick-up service

We offer a free pick-up service from Leeds Bradford Airport and Manchester Airport to our University campus for new students arriving in Leeds for the first time. If you’re arriving at any other UK airport, we have useful information to help you arrange your own travel to Leeds.

Please note, our airport pick-up service is currently only available to new Postgraduate Researchers arriving in Leeds for the first time. If you're a new Undergraduate, Taught Postgraduate or returning student, we have useful information to help you arrange your own travel to Leeds.

How to book your airport pick-up

If you’re a new Postgraduate Researcher, please email to request your transport at least five days before you plan to arrive.

After you’ve booked your airport pick-up

We’ll contact you to confirm the details of your transport at least two days before your arrival. The confirmation will include details of who to contact in case you have any problems on your journey.

For any changes on arrival information relating to your aiport pick-up booking, including updating your flight or accommodation details, please email

Other services you can request as part of our arrival support package

When booking your arrival pick-up service, you’ll also be able to request your:

Free Welcome Food Box

This will contain some essential food items to welcome you on your arrival in Leeds. 

Essential items

If your accommodation doesn’t provide kitchen equipment, bedding, or other essential items, you can order these to be delivered directly to your accommodation before you arrive via UniKitOut. Check what’s included with your accommodation and request what you need in advance to set you up for the best possible start.

The Student Information Service

Get in touch with the Student Information Service with any questions you have about your time in Leeds. 

Our friendly SIS team will be able to answer your questions or put you in touch with the right team on campus that can help you. If you don’t know who to ask, ask the Student Information Service.