Contacts

Contact the student information service

Our Helpline Team are on hand Monday to Friday 9-5 pm

  • Call +44 (0)113 343 7000 (from outside of the UK)
  • Call 0800 915 0402 (from inside the UK. This is a free phone number, and you won’t be charged for calling this from your mobile or landline)

You can email us at studentinfo@leeds.ac.uk

I would like to find out other ways of contacting us and asking for help

Academic life

Doctoral college operations - Admissions

Phone: 0800 915 0402

Location: Marjorie and Arnold Ziff building

Description: Postgraduate Research and Operations (Admissions and Registration) issues official letters of admission, manages the registration that follows, and maintains records for all research students.

Doctoral College operations - Examination

Phone: 0800 915 0402

Location: Marjorie and Arnold Ziff building

Description: For queries regarding Postgraduate Research examinations, for those studying, or supporting those studying, postgraduate research degrees (for example PhDs).

Doctoral college operations - Progression and Monitoring

Phone: 0113 34 35571

Location: Marjorie and Arnold Ziff building

Description: For queries regarding the progression of postgraduate researchers, including transfer and extension and suspension requests

Exams

Phone: 0800 915 0402

Location:

Description: If you have questions about your exams or need special arrangements.

Graduation

Phone: 0800 915 0402

Location:

Description: For queries about your graduation ceremony, tickets and schedule.

IT Service Desk

Phone: 0113 343 33333

Location:

Description: The IT Service Desk is where you can get friendly and helpful advice, information and support for your IT questions and problems.

Skills@Library

Phone: 0113 343 4096

Location:

Description: Provides workshops, online resources and practical information to help develop study skills

Student ID cards and official documents

Phone: 0800 915 0402

Location:

Description: Student ID cards for new students and replacements for lost, stolen and expired cards. Official documents, including Registration Status Certificates (proof of student status) Council Tax Exemption Certificates, Certificate of Module Enrolment, current student Transcripts and Bank Letters.

Taught student registration

Phone: 0800 915 0402

Location:

Description: The Student Information Service can help with questions concerning the process of registering with the University. You can call, email or visit our team at the Student Information Points on campus, for more information visit https://students.leeds.ac.uk/askingforhelp

Transcripts and Statements

Phone: 0800 915 0402

Location:

Description: Official transcripts and statements for former students (awarded and permanently withdrawn

Finance

Joblink

Phone:

Location: Leeds University Union

Description: Joblink is the student employment service in Leeds. Based on campus for over 11 years, our staff have a wealth of experience to help students access skills and employment.

Postgraduate Fees and Payments

Phone: 0113 343 6700

Location: Marjorie and Arnold Ziff building

Description: Queries about postgraduate (including research degree) tuition and exam fees –instalment plans, changing payment details and how to pay tuition and exam charges.

Postgraduate Scholarships

Phone:

Location: Marjorie and Arnold Ziff building

Description: Provides help and advice related to postgraduate scholarships

Residence Fees and Payments

Phone: 0113 343 6700

Location: Marjorie and Arnold Ziff building

Description: Queries about residence payments –instalment plans, changing payment details and how to pay residence fees.

Sponsors

Phone: 0113 343 6700

Location: Marjorie and Arnold Ziff building

Description: For sponsors or sponsored students – for sponsor letters, financial guarantees and sponsor invoice or remittance queries.

Student Funding

Phone: 0113 343 2007

Location: Marjorie and Arnold Ziff building

Description: Queries about funding - hardship, study abroad, external funding, student loans.

Undergraduate Fees and Payments

Phone: 0113 343 6700

Location: Marjorie and Arnold Ziff building

Description: Queries about undergraduate tuition and exam fees –instalment plans, changing payment details and how to pay tuition and exam charges.

Opportunities

Careers Service

Phone:

Location: 5-7 Cromer Terrace (Careers Centre)

Description: We're here to help you figure out what's next - whether you're a first year thinking about work experience and placements, or if you're seeking out a graduate job. Our team of careers experts and student peer support assistants are available online and in-person at Cromer Terrace.

Language Centre

Phone: 0113 343 3251

Location:

Description: The Language Centre at the University of Leeds covers the full range of language training and preparation courses for prospective and current university students.

Language Zone

Phone: 0800 915 0402

Location: Parkinson Building

Description: The Language Zone gives you access to free resources to help you learn a language. It is open to all students and staff at the University and provides learning material in more than 50 languages.

Languages for All

Phone: 0800 915 0402

Location:

Description: Languages for All offers students the opportunity to learn a language alongside their degree. It provides language discovery modules in a number of languages and at various levels.

Students into schools

Phone: 0800 915 0402

Location:

Description: The Students into Schools programme operates across West Yorkshire to help raise the aspirations and attainment of young people, and to give students the opportunity to develop skills in an educational setting. The team runs a range of projects that help students discover whether teaching is the career for them, and offer support and training to ensure that placements are enjoyable and safe. Find us at 18 Beech Grove Terrace.

Volunteering Hub

Phone: 0800 915 0402

Location:

Description: The Volunteering Hub offers students a range of quality-assured opportunities with charities and third-sector organisations in Leeds and the surrounding area. The team can help students identify suitable placements based on the sector in which they are interested, the skills they wish to develop or the amount of time that they have to give. Find us at 18 Beech Grove Terrace.

Support and wellbeing

Chaplaincy

Phone: 0113 343 5071

Location: Emmanuel Centre

Description: The Universities Chaplaincy is made up of a team of chaplains from a number of church backgrounds, some of whom are ordained ministers. Our chaplains are experienced at listening and offering support, guidance and accompaniment to staff and students of the two universities in Leeds (those of all faiths or no faith).

Disability Services

Phone: 0113 343 3927

Location: Chemistry West Block

Description: Disability Services offers specialist support for disabled students, liaison with academic departments, sign language interpreting and alternative examination arrangements, extended library loans, the loan of equipment and adaptations to University accommodation. We can also advise you on sources of funding and help you fill in the forms.

Mental Health Team

Phone: 0113 343 4107

Location:

Description: Located at 4 Lifton Place, the mental Health Advisors are part of the Student Counselling and Wellbeing Service. If you are experiencing a mental health difficulty, the Mental Health Team can provide a range of free, confidential support appropriate to your personal and academic needs.

Student counselling

Phone: 0113 343 4107

Location:

Description: Located at 19-21 Clarendon Place, the Student Counselling and Wellbeing Service provides counselling help to students who are experiencing emotional or psychological difficulties. It also aims to promote emotional wellbeing by offering a variety of activities designed to enhance students' coping skills during potentially stressful situations, with an increasing emphasis on using preventative measures.

Study abroad

Global Opportunities Team

Phone: 0800 915 0402

Location: Marjorie and Arnold Ziff building

Description: Organises and advises on study abroad programmes, summer schools, leadership programmes and research exchanges across the globe.

International students

International Pathways Centre

Phone: 0800 915 0402

Location: Marjorie and Arnold Ziff building

Description: The International Pathways Centre is responsible for the University's International Foundation Year programmes. Opening hours: 9am - 4pm Monday - Friday

International Student Office

Phone:

Location:

Description: We provide arrival and orientation services to help you have a great start at Leeds. We can also help with questions related to preparing, arriving and settling in, and other enquiries related to being a student from outside the UK.

Student Visa Office

Phone:

Location:

Description: Our team of immigration experts provides free advice on immigration law and requirements to current and prospective international students. We can assist you with the process of applying for entry clearance and extending your visa; immigration advice related to working during and after studies; and advice and appeals on visa refusals. Opening hours: 9am - 5pm Monday to Friday

Student Life

Accommodation Office

Phone: 0113 343 7777

Location:

Description: In the Facilities Directorate building, manages University accommodation; helps students who have problems or queries.

Security Services

Phone: Non-emergency: 0113 343 5494 Emergency: 0113 343 2222

Location:

Description: This service operates 24-hours a day, every day of the year. They offer crime prevention advice, patrol the campus, investigate crimes, and respond to alarms and emergencies. Contact them for information, advice or to report a crime.

Sport and Physical Activity

Phone: 0113 343 5080

Location: The Edge

Description: The Sport & Physical Activity service is responsible for the University's sports facilities and development programmes. We provide for all levels to enable you to improve your health and wellbeing. Something for the beginner, recreational sport for fun with a little competition and more serious sport including support for the very top athletes.

The Leeds Partnership

LUU Student Exec Education Officer

Phone:

Location: Leeds University Union

Description: Responsible for representing students on all academic issues locally and nationally, making sure students are satisfied with the quality of education the University of Leeds provides.

About

Student Education Service Communications

Phone:

Location: Marjorie and Arnold Ziff building

Description: If you would like to give any feedback about the site, please get in touch.

Laidlaw Leadership and Research Programme

Undergraduate research opportunities

Careers

Careers Service

Phone:

Location: 5-7 Cromer Terrace (Careers Centre)

Description: We're here to help you figure out what's next - whether you're a first year thinking about work experience and placements, or if you're seeking out a graduate job. Our team of careers experts and student peer support assistants are available online and in-person at Cromer Terrace.

Leadership programme